Case Studies

Collaborative Strategy Reverses Major Media Organization's Transformation Spiral

The Challenge
A large, well-known UK media organization was in the process of a major information technology transformation: Working to simplify infrastructure, consolidate systems, provide enhanced capability, and reduce operating costs across its workforce of more than 6,500. Each project was being handled on its own by individual project teams and operational staff in addition to their day-to-day responsibilities.
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End-to-End Process Design Streamlines Successful Global Travel Services Merger

The Challenge
When a leading seller of wholesale hotel rooms and services to the travel industry completed the purchase of their top competitor, its leaders were committed to making the newly combined billion dollar organization as effective as possible, incorporating the best practices of both companies. It quickly became clear, however, that both organizations had outdated, cumbersome information systems.
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Engineering Global eCommerce Success for UK Retailer

The Challenge
A large consumer retailer had long generated Web-based sales using a third-party platform. But when eCommerce became the fastest growing area of the business, it was clear that the company had outgrown the system it had been using; it was time to invest in a higher level of innovative applications and services.
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New Model for Collaborative Medical Research

The Challenge
The basic concept was simple: Bring together the combined expertise and funding of six leading medical research institutions to build the largest medical research center in Europe. The new facility would create a step change in the way that medical research is conducted and subsequently translated through to clinical translation - putting multidisciplinary collaboration at the heart of the new institute's reason for being.
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New Model for IT Service Enables Visionary Growth for UK Retailer

The Challenge
The visionary CEO of this major UK retailer was in the process of taking the beloved British brand in a new direction. With more than 750 retail locations in 30 countries, the immediate goals were to expand into new retail channels and geographies while establishing a bold and profitable Web presence where one did not exist before.
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Transforming Business Change into Better Business for Major UK Retailer

The Challenge
This major UK retailer employed a number of business analysts responsible for the mission-critical task of translating business needs into technology solutions. However, these business analysts were scattered across the organization with no common governance for gathering business requirements or proposing recommendations.
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Strategic Transition to Centralized Shared Services Improves Global Law Firm Savings and Productivity

The Challenge
With a staff of five thousand and annual billings of £1Bn, this elite international law firm sought ways to reduce the cost of support functions while maintaining client service. To help achieve this goal, the firm opted to establish a centralized shared services center to provide core business functions - including Information Technology, Human Resources, Finance, Business Services, Business Development and Library services - to its locations in more than 30 countries around the world.
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Global Financial Services Provider Creates Scalable Solution for Dodd-Frank Compliance

The Challenge
The global financial crisis of 2007-2008 generated unprecedented debate over bank structure and the functioning of derivatives markets, leading to calls for rapid and significant changes to the regulatory system.
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Partnership Prepares the Right Prescription for New Patient Care Model

The Challenge
Two companies asked North Highland to architect an agreement between the two parties and to help develop a new patient care model.
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Hospital Management Company Becomes One of the First Providers to Achieve "Meaningful Use"

The Challenge
North Highland worked with a billion dollar, multi-hospital management company, from IT to clinical operations to finance, to help the client meet Meaningful Use requirements and ensure program timelines were met.
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Driving Enterprise Cost Savings in Uncertain Market Conditions

The Challenge
Rising costs and market pessimism necessitated a financial insurance policy to protect earnings in the wake of continued market uncertainty.
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Financial Services Company Leads Industry with Streamlined Payment Processing for Healthcare

The Challenge
North Highland helps one banking retailer design and launch an industry-leading product that will streamline payment processing for healthcare clients.
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Agency Drives Transformation by Ensuring Thousands of Stakeholders Are Agents for Change

The Challenge
A government agency was to transition from a highly decentralized, paper-based business to a centralized and consolidated electronic environment, while adjudicating more than one million cases faster and with more diligence than ever before.
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Federal Agency Expands Workforce by 175% While Improving Talent Management Capabilities

The Challenge
When the US Congress mandated that the Department of Homeland Security needed to improve its immigration and border management capabilities, North Highland assisted the agency's program for biometric identification and analysis with a talent management challenge, resulting in 175% growth in its workforce in less than two years.
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Preserving its Donor Base is Mission Critical for the Red Cross

The Challenge
The nation's largest blood supplier experienced a 10% decrease in its market share of blood collections over a 10-year period when the nation's demand for blood was on the rise.
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Saving the Customer Before it's too Late

The Challenge
Competitors' products and pricing strategies for broadband services were drawing away existing customers, and the client needed to protect its customer base.
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The Real Value of Trust Between the CIO and the Consultant

The Challenge
An academic organization faces multiple IT challenges with a broad scope of stakeholders, fragmented business units, and a consensus-driven environment.
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Getting Beyond Strategy Definition to Successful Execution

The Challenge
The nation's largest blood supplier was faced with a number of challenges including ongoing scrutiny from the FDA, an eroding donor base, and the emergence of new competitors. They sought a way to clearly execute a new strategic plan.
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Corporate-wide Cost Reduction Should Be Thoughtful and Systematic

The Challenge
After a major divestiture, one financial services client needed to reassess their shared Corporate Services departments to eliminate over 25% of costs.
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How to Greenlight Projects Based on Corporate Strategy

The Challenge
The world's largest credit union, Navy Federal, puts a plan in place to measure each and every business and IT initiative systematically against corporate objectives.
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