BANK BRANCHES: Back to the Future, or a Brave New World?
Scott Mullen, Ph. D, Principal, North Highland
Technology and changing demographics have many questioning the continuing role of bank branches in banking strategies. Many recent studies have looked at different aspects of branches and new national household data now adds to those findings, but ultimately banks must answer what (if any) incremental value do branches provide banks and how will changing customer expectations impact future banking models...
Roadmap to Sustainable Government Transformation
Barbara Ray, Vice President and Local Office Leader
Government entities don't have the best track record when it comes to turning great ideas into sustainable transformation. It's not that state agencies and their employees lack innovation or can't achieve improvements and cost savings. They can - as evidenced by the more than $7 billion in savings recognized by The Prudential-Davis Productivity Award. The irony is that these savings largely come from small and medium-sized improvement initiatives. In order to achieve the full transformative potential of a "big idea," these organizations clearly need something more than innovation and commitment...
Beyond Survival: Eight Key Imperatives for Financial Services in the Post-crisis Era
Daniel Durham, Vice President, North Highland
The uncertainty in the post-crisis era presents the Financial Services Industry with significant challenges as well as opportunities. Companies must not only adapt to new regulation, but simultaneously transform their business models in order to compete and win in this new landscape...
Key Factors in Driving a Successful ICD-10 Implementation
Fletcher Lance, Vice President and Healthcare Lead
While ICD-10 was announced more than five years ago, many providers have not begun the significant changes needed to transition to the new code set. This can be problematic for those who have waited. The ramp up is time intensive and the consequences for not migrating to the new code set-or doing so after the start date-are serious...
Banking Industry Leverages Lean Thinking Principles to Eliminate Waste in Core Processes
Chad Carmichael, Principal, North Highland
Scott Mullen, Principal, North Highland
Ernst-Jan Mante, Principal, North Highland
Not since the Great Depression has the financial services industry seen such disruption and upheaval as it has in recent years. Caught in such dire straits, firms often turn to drastic cost reduction measures to shore up the bottom line. Unfortunately...
Making Smart Grid a Reality
Tim Gunter, Vice President, North Highland
Ian McRae, Partner, LiTMUS
Gus Van Leerdam, Advisor, Twynstra Gudde
What is Smart Grid? While a common definition is emerging, its application varies widely from one power company to the next. For many utilities, the scope of what they include in their Smart Grid-related initiatives ranges from modest infrastructure upgrades to a broad "smart energy" program...
How Do Successful Government Agencies Meet Today's Performance Expectations?
Jim Neal, Vice President, North Highland
Federal leaders are under more pressure than ever before to reduce costs, justify budget requests and spend plans, and demonstrate achievement of performance goals...
The CFO Perspective:
Transforming Finance into a Valued Business Partner
Nancy Neuringer, Principal, North Highland
John Rolfs, Principal, North Highland
Gone are the days when Finance was synonymous only with routine efforts inspiring fear, boredom, or both on the part of business leaders. Today, urgent changes in the business environment require CFOs to drive sustainable value creation in their organizations...
Confronting the Conundrum:
Aligning Strategic Execution from Long-Term Performance
Andy Mayfield, Vice President, North Highland
The leaders of America's top companies face a serious problem that affects every aspect of their performance. Every year, these companies launch new strategic initiatives aimed at growing the bottom line - and every year, the majority struggle to deliver on the desired expectations...
How Winning Companies Retain Customers:
Leveraging a Comprehensive Churn Management Approach to Improve Margins
Each morning, sales executives across the globe marshal their resources in coordinated efforts to acquire new
customers. Little expense is spared. Sales teams employ special promotions, reward programs, techniques for winning trust,
and an exorbitant volume of invaluable customer data...
Win More Sales Opportunities:
How to Conduct a Win/Loss Opportunity Analysis
Given the rising pre-sales investment to pursue and win opportunities today, it's even more important that
organizations know why they are winning and losing sales opportunities. However, most firms, by their own admission, are
weak in performing this analysis...