Operations

OPERATIONAL STRATEGY

Strategy should be a common business practice throughout an organization - not just in the C-suite. North Highland recognizes the role strategic planning can play for each business unit or function. As organizations define their core competencies, make insource/outsource decisions, and manage merger and acquisition activity, it is critical for all operational elements in an organization to understand and communicate their strategy and highlight their unique contributions.

OUTSOURCING + SHARED SERVICES

Our outsourcing and shared services focus on helping clients navigate from strategy to implementation of these complex but promising business models, leveraging lessons learned from working with some of the largest and most successful companies in Europe and the U.S. Because we are experienced and independent (i.e., we don't have an outsourcing business), we can focus on providing the best advice rather than on selling "solutions."

PROCESS + PERFORMANCE IMPROVEMENT

Many organizations have implemented Process Reengineering, Total Quality Management, Six Sigma, and Lean initiatives. However, some continue to struggle to control and stabilize process improvements. North Highland concentrates on elements that are crucial to the long-term performance and control of well-performing processes. An organization must understand the integrated nature of the processes, the critical path in which the output flows, and the critical dependencies within that flow. Without that understanding, and regardless of how well documented the process is, there likely will be very little ability to control and improve it.

SUPPLY CHAIN OPTIMIZATION

Over the last 30 years, organizations have made significant investments in their supply chain function (resources, technology and processes). Despite these investments, however, businesses have had mixed results in improving service levels and controlling the costs of their supply chains. Our experience shows that successfully managed supply chains are characterized by: flexibility, dynamic processes, visibility to product and cost information, consistent execution across functions / organizations, and the ability to manage risk and regulatory compliance. North Highland's practical and holistic approach to supply chain optimization ensures that clients realize desired service levels and cost objectives in less time and with less fuss.