Jeni Fitzpatrick is Chief People & Technology Officer at North Highland, where she leads both HR and IT, a deliberate choice that reflects a particular belief about what this moment requires.
In this episode, she makes the case that being built for AI starts with organizational design, not technology selection. She examines why the organizations seeing real commercial returns are rebuilding how they work rather than layering new tools onto old structures, addresses the legitimate anxiety employees feel in this era and why dismissing it is the wrong instinct. Her advice to leaders on where to start: move. Get something real done. Translate motion into momentum.
Jeni leads our global People and Technology teams and is the executive sponsor for our own North Highland AI journey and governance council. She is a passionate hands-on expert in People, HR and technology transformation and the challenges of this exciting era of work.
For more on Jeni’s AI perspective, including the important question of who in an organization should own it, check out the key takeaways from her “CHRO-CIO Alliance” panel at HR Leaders' 2026 Workforce Transformation Summit: HR Leaders Panel: CHRO-CIO Alliance Ft. Jeni Fitzpatrick