Reflections on the IAG Operations Committee Meeting: Practical AI Strategies to Strengthen Toll Operations

The IAG Operations Committee recently brought together key leaders from agencies within the E-ZPass Interagency Group (IAG) to discuss innovation, interoperability, and efficiency across tolling systems. A strong, recurring theme emerged: artificial intelligence is no longer a concept for future exploration. It is already delivering value across multiple operational areas.

Throughout the session, transportation leaders explored practical examples of how data and technology are being used today to improve safety, streamline operations, and strengthen financial performance.

Key takeaways from the session

• Oklahoma Department of Transportation is using technology to prioritize bridge maintenance
  • Working with North Highland, Oklahoma Department of Transportation (ODOT) used 30 years of bridge inspection data to build a predictive platform. The system allows staff to ask questions in natural language, such as "Which bridges will need repair next year?" and receive answers with 98 percent accuracy. This shift has helped the agency move from annual planning to a more flexible quarterly cycle, improving both decision-making and resource allocation.
• Crash analytics is enabling proactive safety planning
  • Rather than relying solely on past crash maps, agencies are now applying tools that integrate roadway design, traffic volumes, weather data, and incident history. These insights help identify where accidents are most likely to occur, allowing for earlier intervention and more effective use of safety resources.
• Revenue leakage is being addressed earlier in the tolling process
  • Data-driven tools shared during the session are helping agencies detect high-risk transactions before revenue is lost. This visibility supports timely action, reduces manual work, and improves understanding of customer payment behavior.
• Strong data governance is essential for scaling smart solutions
  • A consistent message throughout the session was the importance of data stewardship. Agencies that focus on data classification, ownership, and consistency are better prepared to build sustainable, transparent solutions that can be adopted across teams.

Why it matters

The IAG meeting confirmed that data and technology are already shaping how tolling agencies operate and serve the public. Participants shared how they are moving from pilots to meaningful results, with improved safety outcomes and more confident decision-making.

With IAG agencies representing a wide range of geographies, tolling models, and system structures, the examples discussed reflect strong adaptability. These use cases are not limited to one type of agency or operational setting. They can be applied across regions and tailored to local needs.

For public sector leaders working to improve infrastructure, reduce risk, and deliver better outcomes, the path forward is becoming clearer. These solutions are already in motion, and the opportunity to apply them in new environments is ready to be explored.

Ready to transform your transportation operations with AI and data-driven solutions? Discover how North Highland helps public sector agencies improve safety, efficiency, and financial performance.