Andy Start spent four years as Chief Executive of Defence Equipment Support, procuring military equipment for the UK MOD and serving as the UK's National Armaments Director. Before that, he spent more than two decades as a chief executive driving strategic change across technology, aerospace, and space businesses.
In this episode, Andy joins Craig Spence to explore what separates organisations that achieve real transformation from those that change the surface and call it done. Drawing on eight major programmes, he makes the case for designing operating models around technology rather than protecting the structures that predate it, examines what AI-led transformation actually looks like in practice, and explains why the emotional and organisational complexity of change means external expertise is not a luxury but a prerequisite.