Financial Services
Have a business challenge?
Financial Services

Customer and competitor-driven disruptions are business-as-usual.

For the financial services industry, the accelerated pace of change demands a more flexible model to serve its customers. North Highland partners with financial services and management organizations, including 20 of the top 25 global financial institutions, to help them convert disruption and regulation into growth opportunities. Through proactive risk management, innovative process improvement, and customer and employee experiences that differentiate, we help  organizations of all sizes grow and innovate faster.

How We Help

Wealth Management & Retirement

At North Highland, experiences are our thing. We empower firms and advisors to grow their businesses through technology, people and processes.

Risk, Regulation & Compliance

We help financial services organizations embrace uncertainty by building internal capabilities around risk management, controls, and compliance to adapt faster, smarter and for greater returns.

Payments and FinTech

We help our clients with developing and executing strategies that allow them to exceed their customers’ expectations.

Banking

In this increasingly digital marketplace, we help organizations get beyond parity to create true differentiation that realize returns faster, and streamlines the customer experience.

Insurance

We help firms in the Health, Life and Annuity, and Reinsurance sectors build capabilities for better quoting, underwriting, policy issuance, maintenance, and claims processing.

Latest Thinking

People: First on the Regulatory Agenda
Blog

People: First on the Regulatory Agenda

North Highland Beacon 2018: Energy and Utilities
White papers

North Highland Beacon 2018: Financial Services

Evolving Change Management in The Financial Services Industry
Case Studies

Evolving Change Management in The Financial Services Industry

Building Customer Trust in Financial Services
White papers

Building Customer Trust in Financial Services

Blog

Our Take on the T-Mobile and BankMobile Partnership

Jill Jacques

Global Financial Services Lead and Client Partner Vice President

Jill Jacques is the Global Financial Services Lead with North Highland. She has more than 18 years of experience in the financial services industry, in both the retail and institutional lines of business. She leads a diverse group of consultants, helping retail and institutional clients creatively solve the complex problems facing the financial services industry.

Charles Vivian

Managing Director Firm Leadership

Charles serves as Managing Director, enhancing the firm’s client strategy and activities. With more than 20 years of experience and based in London, Charles is laser focused on ensuring that North Highland is focused on broadening and enhancing the services we provide to better meet the evolving needs of our clients and to respond to the rapidly changing business environment.

Let's Talk

We'd like to hear from you. Please fill out the form below and we'll be in touch.