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Let's talk
Acquiring the Bridge
VISION TO VALUE

North Highland refreshes their bold approach to consulting and launches a new brand promise.

Our promise to our clients
Connected Change
CONNECTED CHANGE

Our latest report informed by 500 business leaders reveals how to unlock AI's true value.

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Future of AI
FUTURE OF AI

North Highland's AI expert shares a future where hyper-personalization is made possible for everyone.

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What Makes Us Special
WHAT MAKES US SPECIAL

Are you ready to work with changemakers who bring fresh perspectives, global experience, and a passion for solving problems?

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Jay Caiafa

Jay Caiafa, Chief Operating Officer at Intercontinental Hotel Groups

Jay Caiafa

Chief Operating Officer

Jay is Chief Operating Officer, Americas, at InterContinental Hotels Group (IHG). He is based at IHG's regional headquarters in Atlanta, Georgia and is responsible for leading the operations for more than 4,000 IHG hotels across the company's largest operating region, further strengthening and cultivating relationships with owners, and overseeing franchisee performance support.

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