This blog draws on the results of a North Highland-sponsored survey conducted in September 2019. To ana-lyze organizational attitudes and determine the most critical priorities for 2020, we surveyed more than 700 business leaders from organizations across industries that had 2018 revenues greater than $1 billion and that are headquartered in the U.S. or U.K.
Search
Filter
- Clear All
- 35 results found
- Transportation, Hospitality and Leisure
Beacon 2020: Hospitality Insights for the Year Ahead
To analyze organizational attitudes and determine the most critical priorities for 2020, we surveyed more than 700 business leaders from organizations across industries that had revenues greater than $1 billion and that are headquartered in the U.S. or U.K. Bill Caswell discusses how hospitality leaders can unlock the potential of personalization by harnessing opportunities that cross three transformation areas: experience, data, and technology.
Hotel Loyalty Programs or Customer Experience: Which is More Important to Your ROI?
Most hotel brands today are struggling to understand the return on their investment in both loyalty programs and customer experience (CX).
Transportation’s Future Currency is Cashless
Transportation players can’t navigate today’s trends and capture future opportunities with a focus on back-office technologies alone. The antidote? A focus across the end-to-end, integrated operating model. The operating model articulates how people, structure, processes, governance, and technology and data come together to make change happen.