This blog explores the complexities of defining “hybrid” working for highly regulated industries. We introduce five key strategies for success: Clarifying expectations; making the value visible; revisiting and redefining the behaviors that underpin your culture; embedding the change; and making sure to measure progress.
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- Workforce and Org Optimization
Optimizing Your Customer Experience-Focused Organization
We don’t believe you need to be further convinced that CX is important. We think you need a practical guide for competing and thriving in the Experience Economy, where nothing matters more than the experience you offer.
The Next Horizon for Financial Services
A brighter horizon is within view for the wealth and asset management sector, with digital opportunities buoying hope for smoother sailing just ahead. By addressing their top challenges, we believe that firms can unlock three key opportunities. In doing so, it will transform the way that firms engage clients, empower advisors and portfolio managers, and optimize their operations.
The Future is Horizontal: Competing on Enhanced Experience and Efficiency in Financial Services
To uncover insight into what’s driving change in the industry—and how financial services organizations can keep pace with that evolution—we surveyed 105 industry leaders about their top priorities for 2020.