Through the findings of a recent Financial Conduct Authority audit, we’ve extracted three key opportunities for firms to assess and enhance their Senior Managers and Certification Regime (SMCR) compliance strategies—all commonly anchored in the role of people.
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Optimizing Your Customer Experience-Focused Organization
We don’t believe you need to be further convinced that CX is important. We think you need a practical guide for competing and thriving in the Experience Economy, where nothing matters more than the experience you offer.
Putting Third-Party First
In the highly competitive financial services industry, third-party providers have emerged as the go-to source for organizations looking to do more with less: less distraction from core functions, less capital investment, less internal acquisition of specialized functions. Sixty-five percent of financial services firms now use third parties, and the majority plan on maintaining or increasing third-party involvement in the future.
Cashing In On The Hidden Value of Onboarding
Today, 60 percent of Americans feel banks fail to keep up with their needs. Another 57 percent believe traditional financial institutions will not exist as they do today within their lifetime.1 And millennials cite the world’s four leading banks among their 10 least loved brands.