Jill Jacques, global financial services lead, discusses the industry's top priorities for 2020 in Financial Advisor.
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Financial Firms Lag in Customer Experience Success, Efficiency
The findings from North Highland's latest financial services white paper and Beacon research are discussed in Financial Advisor IQ.
Future in Flux: Intel for the Financial Services Executive
Through a survey of 112 financial services leaders, we’ve identified the industry’s trends, challenges, and opportunities in 2022.
North Highland's Jill Jacques quoted on American Banker story about driving wealth management success
Wealth Management success calls for a people-first experience that acts on client expectations and shapes its approach to meet them where they are.
Future in Flux: Top Financial Services Trends for 2022
In this infographic, we explore the industry’s top trends, challenges, and opportunities in 2022 based on a survey of 112 financial services leaders.
The Next Vantage for Financial Services
In a June 2022 survey of 86 financial services leaders, North Highland uncovered trends and challenges confronting the industry’s leaders as they navigate the end-to-end business transformation journey.
Banking on the Right Process Improvements
How do financial services leaders ensure their firms can deliver a customer experience akin to that of Amazon, Netflix, or Spotify? By critically considering the role of automation techniques to transform certain processes and ways of working. To best prioritize process improvement efforts and adopt the right automation for maximum value, financial services leaders must start with a deep understanding of their customer, workforce, and operational environments.