Let’s talk about how health IT transformation strategies have evolved over the last few years and how states are focusing organizational change management, governance, data and analytics, and robust automated testing to increase the likelihood of project success and realization of business outcomes.
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Modernizing a Monolithic MMIS Doesn't Have to Break the Customer Experience
What does a new kind of Medicaid IT system mean for customers? We explore the impact on CX as states transition away from archaic systems in favor of a modernized Medicaid Enterprise System (MES) approach.
Perspectives from MESC 2021 (Part Two)
Several leaders from North Highland’s Health and Human Services team recently joined top federal, state, and industry participants at the 2021 Medicaid Enterprise Systems Conference (MESC) in Boston. MESC brings together thought leaders from the public and private sectors to share ideas and information related to Medicaid systems and initiatives. Two major themes surfaced at this year’s conference: improving member and stakeholder experience and navigating the ongoing shift to modular Medicaid systems. Together, these themes underscore an important insight about the future of state Medicaid agencies: collaboration will chart a brighter course.
Perspectives from the Annual Healthcare IT Connect Summit
Five key takeaways from the Healthcare IT Connect Summit
Amplifying Outcomes with Automated Testing
North Highland’s test automation solution provided a state’s health insurance marketplace with clear, easily validated testing outcomes. Our engagement equipped our client to increase its testing capacity and accelerate programmatic outcomes through automation.
Stagnant Struggles, Fresh Solutions in Health & Human Services
We teamed up with a large U.S. state agency to transform its people, processes, and ways of working alongside a state-wide technology transformation. By taking a people-centric, skills-first approach, we restructured the organization to foster change readiness, prioritizing skill-building, leadership development, career progression transparency, role clarity, and performance management enhancements, equipping talent with the mindsets and skillsets to maximize the technology investment's return.