What does a new kind of Medicaid IT system mean for customers? We explore the impact on CX as states transition away from archaic systems in favor of a modernized Medicaid Enterprise System (MES) approach.
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Perspectives from MESC 2021 (Part One)
In part one of this blog series, a North Highland expert discuss key takeaways and trends you’ll want to know about following this year's MESC event.
Perspectives from MESC 2021 (Part Two)
Several leaders from North Highland’s Health and Human Services team recently joined top federal, state, and industry participants at the 2021 Medicaid Enterprise Systems Conference (MESC) in Boston. MESC brings together thought leaders from the public and private sectors to share ideas and information related to Medicaid systems and initiatives. Two major themes surfaced at this year’s conference: improving member and stakeholder experience and navigating the ongoing shift to modular Medicaid systems. Together, these themes underscore an important insight about the future of state Medicaid agencies: collaboration will chart a brighter course.
Application Lifecycle Management in a Multi-Vendor Landscape: Getting it Right
The move toward a multi-vendor environment signals major progress for the public sector. But as with anything new, it also introduces a fresh set of challenges that state agencies must navigate, including significantly changing a core component of MES: Application Lifecycle Management.
What's Next for State HHS Agencies?
The pandemic posed unique challenges to this traditional model of providing benefits, necessitating immediate and innovative approaches to enable HHS agencies to adapt to changing conditions. What's next for these agencies in a post-pandemic world?
Ace your Enterprise Test Management Strategy with Seven Practical Tips
In this blog, we’ll explore why a formal Enterprise Test Management Strategy (ETMS) should be a foundational part of your IT strategy—connecting your vision for quality and value to the work that gets done. From there, we’ll offer our take on the most critical elements of your ETMS and IT strategy playbook. Whether you aspire to stand up a Testing Center of Excellence (CoE) or execute on a strategic commitment to high-quality IT deliverables, this blog serves as a practical guide for your ETMS.
Putting Constituents First with Intentional Change
In this case study, we explain how we partnered with a state Medicaid agency to craft a tailored OCM approach that enabled it to seamlessly adopt an Electronic Visit Verification solution.
Future in Flux: Intel for the Health & Human Services Executive
Through a survey of 50 Health & Human Services (HHS) leaders, we’ve identified the industry’s trends, challenges, and opportunities in 2022.
Future in Flux: Top Health & Human Services Trends for 2022
Through a survey of 50 Health & Human Services (HHS) leaders, we’ve identified the industry’s trends, challenges, and opportunities in 2022. We explore them in this infographic.
Perspectives from the Annual Healthcare IT Connect Summit
Five key takeaways from the Healthcare IT Connect Summit