Manufacturing industry analysts forecast ongoing challenges in recruiting and retaining a stable workforce. Andrew Billings, Vice President and Supply Chain Lead, believes a portion of this issue can be solved with performance-based incentives.
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Turning the Retail Revolution to Your Advantage
Today's retailers are struggling for a way forward amid changing consumer expectations and technology advances. In this paper, our North Highland consultants explore issues and opportunities that surface repeatedly, revealing insights to help businesses respond profitably and take full advantage of the retail revolution.
The Customer-Centric Approach to Customer Analytics
As expectations for a better experience rise, it is no longer enough to simply fulfill customers’ direct requests. Providing a seamless experience while controlling for associated risks, is vital to success.