Our Retail experts recently attended the National Retail Federation Big Show and developed “NRF in an Hour,” which provides an over of the conference from the North Highland perspective. The key themes of the 2017 NRF conference included technology/innovation, customer experience, investing in people, and data and analytics. In “NRF in an Hour,” our consultants share their insight on each theme presented, explain critical learnings retailers should be focused on, and provide actionable advice that organizations can start today.
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North Highland buys supply chain specialist LogistiPoint Consulting
Global management consulting firm North Highland has acquired LogistiPoint Consulting, bolstering its capabilities in supply chain, distribution and logistics.
Turning the Retail Revolution to Your Advantage
Today's retailers are struggling for a way forward amid changing consumer expectations and technology advances. In this paper, our North Highland consultants explore issues and opportunities that surface repeatedly, revealing insights to help businesses respond profitably and take full advantage of the retail revolution.
The Customer-Centric Approach to Customer Analytics
As expectations for a better experience rise, it is no longer enough to simply fulfill customers’ direct requests. Providing a seamless experience while controlling for associated risks, is vital to success.