How We Help
Modernizing Hospitality Crisis Management
Strengthening Customer Engagement Through Scalable Analytics
The Sustainable Future Of Meetings And Events
Building The Cognitive Organization: AI-Ready Information (Part One)
Launching AI-Enabled Solutions To Drive Efficiency
How Hotel Brands Can Reimagine The Employee Experience To Solve The…
Changing How Timeshares Think About Customer Acquisition
Experience Economics: Aligning CX Investment to Financial Value
Anne GameManaging Director Board of Managers Firm Leadership
With more than 30 years of consulting experience, Anne Game’s transformative work in the manufacturing, consumer products and hospitality sectors has been both sustainably valuable and immediately impactful. She’s watched the stock of a struggling enterprise tick up real-time as the results of her three-month value creation project were presented, and she is equally inspired by the ongoing growth and long-term capabilities...
Bill CaswellGlobal Hospitality Practice Leader
Bill Caswell is the firm’s Global Hospitality Practice Leader. During a career spanning more than 30 years, Bill has served a multitude of clients including global hospitality corporations, vacation ownership companies, restaurant, and retail enterprises. Bill’s expertise includes customer experience, loyalty programming, operations, employee development, business efficiency, and technology development & integration.