Energizing Revelations For The Utilities Industry
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Digital enablement and hyper-personalization are table stakes.

Creating connected experiences—paired with the demands of new generations— have shifted the paradigm for hospitality and leisure companies. The drive to acquire new customers and secure long-term loyalty is key to success.

Our teams design and deploy new technology, data, and business operations strategies for meaningful customer engagement. We also understand the importance of designing solutions that are right-sized for the people and processes within your organization, bringing deep industry knowledge that enables us to hit the ground running on day one.

How We Help

Data Strategy

We apply advanced analytics to generate ROI from higher-value insights on guest segments, ultimately enabling the design of compelling, personalized, and predictive experiences. We then focus on optimizing IT operations for data delivery and analysis.

Technology Footprint

We help clients optimize the tools and serves that drive informed decision-making, enable internal collaboration between IT and the business, and activate platforms for meaningful guest engagement. In addition, we help hospitality leaders build roadmaps to resolve technical debt, freeing capacity to seize new opportunities.

Experience Design and Deployment

We help brands create and activate anticipatory experiences that meet a guest’s needs to maximize loyalty and advocacy.

Managed Services

We provide a cost effective solution that delivers differentiating, value-added services, and our delivery model is flexible by design.

The Talent Gap

We help clients understand the future of work and the workplace in the context of associate experience to create a roadmap for hiring, skill set development, and training. We empower service teams to integrate analytics into their daily work and exceed guest expectations.

Modernizing Hospitality Crisis Management
Case Studies

Modernizing Hospitality Crisis Management

Strengthening Customer Engagement Through Scalable Analytics
Case Studies

Strengthening Customer Engagement Through Scalable Analytics

In The News

The Sustainable Future Of Meetings And Events

Blog

Building The Cognitive Organization: AI-Ready Information (Part One)

Launching AI-Enabled Solutions To Drive Efficiency
Case Studies

Launching AI-Enabled Solutions To Drive Efficiency

In The News

How Hotel Brands Can Reimagine The Employee Experience To Solve The…

Changing How Timeshares Think About Customer Acquisition
Blog

Changing How Timeshares Think About Customer Acquisition

Experience Economics: Aligning Customer Experience Investment to Financial Value
White papers

Experience Economics: Aligning CX Investment to Financial Value

Anne Game

Managing Director Board of Managers Firm Leadership

With more than 30 years of consulting experience, Anne Game’s transformative work in the manufacturing, consumer products and hospitality sectors has been both sustainably valuable and immediately impactful. She’s watched the stock of a struggling enterprise tick up real-time as the results of her three-month value creation project were presented, and she is equally inspired by the ongoing growth and long-term capabilities... 

Bill Caswell

Global Hospitality Practice Leader

Bill Caswell is the firm’s Global Hospitality Practice Leader. During a career spanning more than 30 years, Bill has served a multitude of clients including global hospitality corporations, vacation ownership companies, restaurant, and retail enterprises. Bill’s expertise includes customer experience, loyalty programming, operations, employee development, business efficiency, and technology development & integration.