Today's financial industry disruption and upheaval are the most significant since the Great Depression. Drastic cost reduction measures are one way to shore up the bottom line - but that can also mean major workforce reductions and delay of strategic initiatives that could lead to new sources of revenue. Today's firms must do more with less. This paper explores how the financial services industry can leverage, and benefit from, the same Lean techniques used by manufacturing firms for years.
Banking Industry Leverages Lean Thinking Principles to Eliminate Waste in Core Processes
Scott Mullen, Ph.D.
Master Practitioner
<p>Scott is a North Highland senior SME in Banking, with particular expertise in Bank Operations, Process Improvement, Consumer and Mortgage Lending, Card, and Audit. Scott has over 25 years of industry experience both as an international banker and as a senior executive for a large national bank. He has over 10 years of consulting experience.</p>
Jill Jacques
Cordence World WideManaging Director
<p>Jill Jacques has more than 20 years of experience in the financial services industry, in retail and institutional business lines. A longtime former leader of North Highland’s Financial Services Industry, Jill is now the Managing Director of <a href="https://cordence.com/" target="_blank">Cordence Worldwide</a> (CWW).</p>
<p>Cordence Worldwide is a global network of truly connected consultancy firms with the ability to think and deliver together. North Highland is a founding member of Cordence Worldwide, and the other partners, who all share similar values, are based across different geographies (The Americas, Asia-Pacific, and Europe) and bring varying specialist experience and expertise. </p>
Scott Rainey
Vice President, Managed Services
<p>Scott has 21 years of consulting experience in the public sector with an emphasis in assisting organizations through complex projects covering the lifecycle spectrum from idea to reality to achieve the highest degree of service. Scott works directly with executives in the state and local government.</p>
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