Human Capital and Change Management
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Human Capital

Unique HR challenges impact public sector organizations.

Our experienced consultants have deep expertise in helping public servants achieve professional excellence. We specialize in transforming or building organizations that are highly capable, efficient, and aligned with mission critical processes, including procurement, finance, human resources, technology, and service delivery. We firmly believe that satisfied people in clearly defined roles drive better outcomes.

Organizational Change Management

We work as part of your change management team defining, developing, and implementing proactive approaches and tools to help people be ready, willing, and able to do their jobs effectively in the face of change. 

Communications and Creative

Our organizational change management services are complemented by a creative team that specializes in defining, creating, and implementing innovative, stand-out communications, campaigns, and events that win buy-in and help people start adopting new behaviors in the workplace.

Organizational Strategy and Design

We help organizational leaders formulate a clear vision and strategy to manage complex challenges and operate more efficiently and effectively. Our team assists in configuring the structures, processes, reward systems, and people practices that create an effective organization.

Workforce Transformation

We are experienced in planning and delivering workforce transformation or functional transformation, using a unique approach to better define or redefine organizational missions, operating models, roles, processes, and structures.

Workforce Strategy and Planning

Our human capital team is adept at devising workforce strategies that align to the organization’s overall strategies with succession planning, leadership development, talent management, recruitment and retention, and other services that help organizations take control of generational change and turnover.

HRIS Selection and Planning

We know the human resource information system market, and assist in assessing business needs, making a business case for investment, gathering requirements, procuring systems, and then implementing IT solutions for HR functions.

Workforce Analytics

We work with HR leadership to build robust and strategically aligned operational models that use reliable information about workers to improve performance and maximize organizational efficiency.

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Barbara Ray

Managing Director and Global Public Sector Lead Firm Leadership

With more than 20 years’ experience leading profitable growth strategies for organizations engaged in the government sector, Barbara Ray brings deep industry expertise to her roles as managing director and global public sector lead. At North Highland, Barbara’s growth and leadership initiatives have been instrumental in generating greater client value and inspiring ingenuity and integrity firm wide.