Retail & Consumer Products Consulting Services

Our Core Services, Applied to Retail & CPG

Retail and CPG leaders are under pressure from every direction: workforce turnover, shifting customer expectations, supply chain volatility, tariffs, and the race to put AI to work. North Highland brings our core transformation services to these industry-specific challenges — helping you modernize operations, strengthen systems, and get measurable results that hold after go-live.

Workforce & Organizational Optimization

Improve the productivity and performance of your teams.

Data & Systems Modernization

Build resilient AI & digital backbone.

Transformation Management

Drive adoption and lasting results through execution leadership.

TOUCH

Workforce Optimization

North Highland customizes traditional workforce approaches to solve the high-turnover retail industry's challenges. We merge business silos, optimize operations, and enable data-driven decisions to create a change-ready workforce in the store, at HQ, and at the distribution center.

Workforce Optimization

TOUCH

Digitally Enabled Transformation

North Highland partners with you to support large-scale modernizations from strategy through adoption, including digital transformations and data-related initiatives designed to improve experiences. Our team specializes in crafting an actionable roadmap to a successful transformation and helping bring that roadmap to life.

Digitally Enabled Transformation

TOUCH

Operational Adaptability

We partner with you to implement integrated solutions across the retail business system to better predict product needs, manage inventory flow, and improve operations. With a deep understanding—from merchandise planning and predictive tooling to distribution center operations and cross-functional operating models—we help you plan for the unknown and react to the changing world.

Operational Adaptability

TOUCH

Managed Services

We partner with you to understand upcoming demand, onboard project-ready resources, manage performance, and ensure that knowledge is retained. Ultimately, our model increases your delivery quality while curbing internal costs.

Managed Services

TOUCH

Supply Chain Transformation

Supply chain resilience built for tariffs, demand volatility, and sourcing disruptions, from distribution center operations to store-level inventory.

Supply Chain Transformation

Supply chain resilience built for tariffs, demand volatility, and sourcing disruptions, from distribution center operations to store-level inventory.

TOUCH

Cost Optimization

Data-driven identification of your highest-value savings opportunities, executed end to end with delivery models structured to pay for themselves.

Cost Optimization

Data-driven identification of your highest-value savings opportunities, executed end to end with delivery models structured to pay for themselves.

Retail & CPG Technology Capabilities

Retail and CPG organizations generate more data than most industries, and most of it goes underused. Our industry expertise and technology depth help you turn that data into faster decisions, stronger growth, and a clearer view of where to compete.

Current State Assessment

Leap to a higher level of understanding about your business – where you’ve been, where you are, where you aspire to be.

Detailed Interviews w/ Key Company Leaders
Review of Existing Processes & Technologies
Review of Current State of Organizational Design & Investigation of Future State Requirements
High Level Analysis of Documentation & Products

Capabilities:

Sales & Strategy Execution
Fractional Leadership
Business Review
Data Management
Unit Economics & Pricing

Market & Category Analysis

Complete an assessment of your market by leveraging both syndicated and public data sources to identify.

Total Category Opportunities
Trends and Attributes that are present and driving business
The Size of the Pie for Each Format to Analyze Potential for Expansion

Capabilities:

A-Z Brand Management Support
Marketing Strategy
Sales & Broker Management
Sales Material & Deck Builds
Distributor Management & Deduction Insights

Data Analysis & Insights Provide actionable insights on performance, filling opportunity gaps and understanding current performance.

Create Dashboards
Set & Track KPIs
High Level Analysis of Internal & External Data
Utilization of Distributor & Retailer Data

Capabilities:

Driving the Road to Retail
Trade Spend Planning & Tracking
Management & Staffing Review & Support
Promotional Strategy Development
Third Party Logistic Strategy & Advisement

Retail Channel Strategy

Summarize the current state and provide an overview of recommendations for the channel (and retailers) to drive targeted growth, while ensuring operations and cash flow can support it. The roadmap will include.

If/when the category review schedule impacts the timeline to present, where possible
Feedback on any retailers that you are specifically looking for insights on
High level review of cost of doing business

Capabilities: