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LET'S TALK
LET'S TALK
Acquiring the Bridge
ACQUIRING THE BRIDGE

The Bridge, a rapidly growing full-service technology and data consultancy, joins North Highland furthering our digital, tech and AI expertise. ​

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Connected Change
CONNECTED CHANGE

Our latest report informed by 500 business leaders reveals how to unlock AI's true value.

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Future of AI
FUTURE OF AI

North Highland's AI expert shares a future where hyper-personalization is made possible for everyone.

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What Makes Us Special
WHAT MAKES US SPECIAL

Are you ready to work with changemakers who bring fresh perspectives, global experience, and a passion for solving problems?

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All Aboard: The U.K. Rail Travel Revolution

Making Change Happen Across U.K. Railways

U.K. railways are transforming. With the Great British Railways plan leading the way, a new era of rail travel is on the horizon, promising modernised passenger experiences, innovation in ticketing, and upskilling and reskilling of the workforce that will deliver on the vision to change for the better.

North Highland’s solutions offer future-forward approaches to customer, workforce, and operational strategy, along with digital expertise to bring the transformation to life. We engage with transportation and rail travel organisations to plot the trends that will shape their future and then work together to enhance strategy, performance, passenger experiences, and people development.

Enhance Passenger Experience Like Never Before

The gold standard in rail travel must be two things: ready to delight passengers with ease and personalisation, and flexible to meet changing travel expectations as they evolve. We can help you regain passengers’ love and reliance on rail travel through modernised experiences like cashless ticketing and seamless connection points. The result? More revenue and better experiences, all powered by actionable insight.
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Harness the Skills of the Future and Inspire Change

People power your ability to transform. We know how to train, motivate, and activate talent in the modern workplace—across all stages of the talent lifecycle. To exceed the rapid pace of change today, we employ intricate analytics to help organisations develop talent management strategies that are nimble, efficient, and capable of adapting to shorter and faster cycles of change.

Our team puts people at the heart of every transformation. We’ll pave your way to an energised workforce, armed with the skills of the future and an unmatched dedication to service that ignites the flame of growth and performance in your organisation.

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Drive Success with Digital Transformation

Leading the digital transport revolution requires cutting-edge technology and seamless integration of data and enabling platforms. We tackle digital transformation in several ways. From modernising legacy systems and building cloud strategies to launching advanced analytics and governing data management, we help you build the organisation of tomorrow. Our solutions allow you to manage costs, improve efficiency, refine the passenger experience, and strengthen internal processes or consumer touchpoints.
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How We Help

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Transformation Strategy & Design We integrate design, system, and futures thinking for continuous change. Our holistic approach creates adaptable, actionable strategies linking early planning to execution to achieve your intended value.
Transformation Strategy & Design We integrate design, system, and futures thinking for continuous change. Our holistic approach creates adaptable, actionable strategies linking early planning to execution to achieve your intended value.
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Digital Innovation & Data Integration We design, build, and integrate technology and data solutions to create next-generation digital experiences. Our experts create end-to-end service management capabilities, ensure seamless workforce adoption, and enable organisations to value data as an asset.
Digital Innovation & Data Integration We design, build, and integrate technology and data solutions to create next-generation digital experiences. Our experts create end-to-end service management capabilities, ensure seamless workforce adoption, and enable organisations to value data as an asset.
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Customer Experience Modernisation We guide your organisation from strategy to reality, integrating evolving passenger and freight needs. Our approach covers planning, design, and delivery of meaningful experiences across the customer lifecycle.
Customer Experience Modernisation We guide your organisation from strategy to reality, integrating evolving passenger and freight needs. Our approach covers planning, design, and delivery of meaningful experiences across the customer lifecycle.
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Integrated Operating Models & Adaptive Organisational Structures We build the necessary capabilities for growth, efficiency, and lasting change through operating models that seamlessly blend people, structure, processes, governance, technology and data. Building on this foundation, we drive strategy through organisational structure and design, operating process flows, and integrated roadmaps.
Integrated Operating Models & Adaptive Organisational Structures We build the necessary capabilities for growth, efficiency, and lasting change through operating models that seamlessly blend people, structure, processes, governance, technology and data. Building on this foundation, we drive strategy through organisational structure and design, operating process flows, and integrated roadmaps.
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Culture & Ways of Working We foster employee and stakeholder passion for your strategic vision and inspire new behaviours that bring the spirit of your transformation to life. Through proven behaviour models and capability-based approaches, we ensure values and skill sets support the organisation’s greatest potential.
Culture & Ways of Working We foster employee and stakeholder passion for your strategic vision and inspire new behaviours that bring the spirit of your transformation to life. Through proven behaviour models and capability-based approaches, we ensure values and skill sets support the organisation’s greatest potential.