North Highland’s Global Head of Wealth Management, Matthew Faraone, has been featured in Wealth Management Magazine, where he outlines why the industry must embrace AI-first operating models to remain competitive. The article highlights how traditional wealth management approaches are reaching their limits due to fee compression, evolving client expectations, and the impending $80 trillion wealth transfer across generations.
Faraone emphasizes that becoming "AI-first" isn't about replacing human advisors but rather augmenting their capabilities through intelligent automation and decision support.
"AI handles what machines do best: pattern recognition, speed, scale, and consistency. Humans focus on what only humans can do: trust-building, empathy, judgment and navigating emotionally charged financial moments," Faraone explains.
The piece warns that firms delaying AI adoption risk losing next-generation clients and falling behind competitors who benefit from better data integration and learning capabilities over time. Learn more in the full piece.
